Hello, Thank you for your message. We are sorry to hear about this situation. According to the information available to us, your parcel is marked as delivered on 08/06 at 16:06. As reviews are processed later than requests submitted directly to our customer service team, we are only now becoming aware of this issue. In order to resolve the situation as quickly as possible, we kindly invite you to contact our customer service team directly with your order details. This will allow us to open an investigation with the carrier and provide you with an appropriate solution. We are unable to initiate a procedure based on a review alone. We thank you for your understanding and remain fully committed to assisting you. Kind regards, Your Customer Service Team
Hello, Please be informed that you have a 14-day withdrawal period from the date of receipt of your order, in accordance with applicable law. Kindly submit your return request via your customer account, specifying the reason for the return. Best regards, Your Customer Service Team
